OUTsurance’s recent ‘Client Savings’ commercials goes beyond creative storytelling — it reinforces the company’s core promise: to go out of our way to deliver real savings and exceptional service to real South Africans.
Although OUTsurance may cast actors in their conceptual-ad formats, actual clients are always used in the Client Savings ad campaign where viewers see premiums or savings as part of OUTsurance’s testimonial ad campaign format.
Authenticity that builds trust
According to the OUTsurance team, the decision to feature real clients in testimonial ad campaign formats is intentional.
In a market saturated with polished advertising, authenticity stands out. Real stories resonate more deeply with consumers and build trust — a key differentiator in the insurance industry.
Even the vehicles featured in these ads belong to the clients themselves, further reinforcing the campaign’s credibility.
This attention to detail reflects OUTsurance’s commitment to transparency and customer-centricity.
Client success stories
Gordon says that ‘I decided that I would contact OUTsurance and let them work out what they could do for me. And low and behold, big saving… R2794 a month and it was the easiest switch ever.’ He laughs, ‘Real people, helping real people get real deals.’
Laurette agrees, ‘OUTsurance made it possible for us to live our dream to travel more. With the money in our pocket that we saved… R725 – it was unbelievable!… this is really not just an advertisement, this really real!’
‘To my surprise I ended up saving R718… this literally is the real deal,’ adds Tyler.
Service that sets OUTsurance apart
OUTsurance’s commitment to outstanding customer service is evident if you look at the great amount of positive feedback posted by OUTsurance clients on public forums.
‘For me it’s really customer service, it’s getting my money’s worth,’ says Wayne. ‘So, if I phone OUTsurance [with a problem], they’re always there… Money is not the biggest deal for me, it’s service. ‘
These testimonials are supported by industry-leading performance metrics. OUTsurance holds a 9.99 rating on the Hellopeter TrustIndex and a near-perfect 4.89 out of 5-star rating on Google Reviews.
They have also achieved their best-ever performance in reducing complaints per 1,000 claims referred to the Ombudsman.
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Put OUTsurance to the test
If you are not currently insured with OUTsurance, now is the time to see what they can offer — and what you could save.
- R500 cash: If OUTsurance cannot beat your current car insurance premium, you can request R500 cash.
- R1500 cash: If you have been with your current insurer for more than three years without claiming and OUTsurance cannot beat your premium, you can request R1500 instead.
It’s a win-win: either you save on your monthly premium, or you walk away with cash in your pocket. As Wayne puts it, “Just phone OUTsurance, get a quote and see what they can offer you. Service and savings — you always get something out.”
Complete the online form and an OUTsurance advisor will call you back.
OUTsurance is a licensed insurer and FSP. Internal non-life personal lines ombudsman data (calendar year 2021 – 2024). Client comments do not constitute financial advice. Hellopeter data average from August 2024 up and until July 2025. Google Reviews data average from January 2025 up and until July 2025. Ts and Cs online.
