Most South Africans not happy with financial institutions’ handling of complaints
Treating customers fairly includes the requirement that financial institutions handle complaints properly…
FSCA finds banks do not handle consumer complaints properly
The FSCA’s Conduct Standard for Banks requires banks to treat their customers…
Judge Mbenenge: Secretary questioned about similarities in her sexual harassment complaints
Mengo was also questioned on Mbenenge allegedly exposing his manhood to her…
Dry taps can’t be the new norm: Steenhuisen’s flood of complaints over water shortages
Steenhuisen criticised the lack of action from a task team formed and…
Health Compact signing postponed after complaints about reference to NHI
President Cyril Ramaphosa was supposed to preside over the signing of the…
Changes for financial complaints in South Africa – BusinessTech
The Ombud Council has published new rules that apply to the Ombud…
Changes for bank and insurer complaints in South Africa – BusinessTech
National Treasury has gazetted new rules, effective 1 July, that apply to…
Fais Ombud raises compensation limit for financial complaints to R3.5m
For a complaint to be considered by the Fais Ombud, it must…
Insurance ombudsman gets R386 million back for consumers following complaints
Complaints about declined long-term insurance claims accounted for 50.3% of full complaints…
Long-term insurance: Learn from these complaints
The Long-Term Insurance Ombudsman issued its annual report for 2022 last week…
